This is an important update about the pre-order you placed at a trade show for one of our new solar products.
We originally expected these products to arrive last Monday (10 December 2018). Unfortunately we have encountered a slight delay and they will now be arriving next Monday (17 December 2018).
We want to ensure that, to the greatest degree possible, you are not inconvenienced by this delay. If required, we are prepared to use express/air shipping to get these to you in time for any trips you have planned over the Christmas/New Year break.
To help us with our preparations, would you please send an email to [email protected] containing the following information (if you click the link it will pre-fill the email):
- Your name;
- Your email address;
- Your phone number;
- Your receipt #;
- Which trade show you ordered at;
- The date by which you need the product to arrive.
Please accept our sincere apologies for this unavoidable delay.