- How long will it take for my gear to arrive?
- We endeavour to dispatch all orders the next business day after they are received. Here is an approximate guide to delivery timeframes:
Region Timeframe QLD Metro 1-2 business days after dispatch QLD Other 2-3 business days after dispatch NSW Metro 1-2 business day after dispatch NSW Other 2-3 business days after dispatch VIC Metro 2-3 business days after dispatch VIC Other 3-4 business days after dispatch TAS All 5-6 business days after dispatch SA/NT Metro 3-4 business days after dispatch SA/NT Other 5-8 business days after dispatch WA Metro 6-7 business days after dispatch WA Other 7-10 business days after dispatch
For a more accurate estimate, visit the Star Track ETA Calculator and enter Yatala Queensland as the sender’s suburb and state.
- How can I track my order?
- When your order is completed and shipped, you will receive an automatic email containing your tracking number and a link to track your parcel. If you haven’t received your email, please check your junk folder. If you still cannot find it, please email [email protected] to request another copy.
- How much do you charge for delivery?
- Delivery on all orders over $100 is free of charge within Australia, with the exception of the following remote postcodes: 0800-0999, 2898-2899, and 6215-6799. We charge a flat rate of $15 on any orders less than $100, and a flat rate of $30 to remote postcodes for all orders.
- How can I change my delivery address after ordering?
- If you need to change your delivery address, please contact us as soon as possible on (07) 3801 8332. If outside of business hours, click here to send us an email.
- Do you ship to other countries?
- We do not ship to other countries via the website. If you are located outside of Australia and would like to purchase our products, please call us on +61 7 3801 8332 or email us. Please note our minimum order value is $200 for orders outside Australia.
- Can I pick up my order?
- We do allow pick-ups from our head office in Yatala, between the hours of 8:30am and 4:30pm Monday to Friday (excl. public holidays). Please let us know in the Order Notes on the checkout page if you would like to pick up your order.