Shipping & Delivery

  • How long will it take for my gear to arrive?
  • COVID-19 update: Currently we are still operating, with some modifications to our usual schedule. We are endeavouring to dispatch all orders within 2-3 business days after they are received. Here is an approximate guide to delivery timeframes once the order is dispatched:
    QLD Metro1-2 business days after dispatch
    QLD Other2-3 business days after dispatch
    NSW Metro1-2 business day after dispatch
    NSW Other2-3 business days after dispatch
    VIC Metro2-3 business days after dispatch
    VIC Other3-4 business days after dispatch
    TAS All5-6 business days after dispatch
    SA/NT Metro3-4 business days after dispatch
    SA/NT Other5-8 business days after dispatch
    WA Metro6-7 business days after dispatch
    WA Other7-10 business days after dispatch
  • How can I track my order?
  • When your order is completed and shipped, you will receive an automatic email containing your tracking number and a link to track your parcel. If you haven’t received your email, please check your junk folder. If you still cannot find it, please email [email protected] to request another copy.
  • How much do you charge for delivery?
  • Delivery on all orders over $100 is free of charge within Australia, with the exception of the following remote postcodes: 0800-0999, 2898-2899, and 6215-6799. We charge a flat rate of $15 on any orders less than $100, and a flat rate of $30 to remote postcodes for all orders.
  • How can I change my delivery address after ordering?
  • If you need to change your delivery address, please contact us as soon as possible on (07) 3801 8332. If outside of business hours, click here to send us an email.
  • Do you ship to other countries?
  • We do not ship to other countries via the website. If you are located outside of Australia and would like to purchase our products, please call us on +61 7 3801 8332 or email us. Please note our minimum order value is $200 for orders outside Australia.
  • Can I pick up my order?
  • We do allow pick-ups from our head office in Yatala, between the hours of 8:30am and 4:30pm Monday to Friday (excl. public holidays). Please let us know in the Order Notes on the checkout page if you would like to pick up your order.